Effective Date: July 30, 2025 | Last Updated: June 2026
SOVA Insurance (“we,” “us,” or “our”) is an independent insurance agency licensed in Florida (Agency License #21682435) and Oregon. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit https://sovainsurance.com, contact us, or request a quote.
Questions? Contact us at [email protected] or (954) 780-6667.
1. Information We Collect
Information you provide directly:
- Name, phone number, and email address
- Insurance preferences, coverage types, and quote request details
- State of residence and vehicle, property, or business information
- Documents required to prepare a quote, which may include: driver’s license, VIN number(s), property deed or mortgage statement, proof of income, prior insurance declarations pages, and other documentation as needed by the carrier
- Messages submitted through contact or quote forms
Information collected automatically:
- IP address, browser type, and device information
- Pages visited, time spent on site, and referral source
- Cookies and similar tracking technologies placed by us or our third-party partners
2. How We Use Your Information
We use your information to:
- Respond to insurance quote requests and general inquiries
- Match you with appropriate coverage options from our carrier network
- Send appointment confirmations and policy-related communications
- Send marketing and promotional communications (you may opt out at any time)
- Improve our website, services, and user experience
- Comply with legal and regulatory requirements applicable to a licensed insurance agency
SMS / Text Messaging: If you opt in to receive text messages from SOVA Insurance, we will use your phone number to send service-related and promotional SMS messages. You may opt out at any time by replying STOP. Reply HELP for help. Message and data rates may apply. Text messaging originator opt-in data and consent will not be shared with any third parties for any purpose.
3. Third-Party Data Processors
We use the following third-party services that may receive or process your personal information on our behalf:
- Google Analytics — website traffic and behavior analysis (Google Privacy Policy)
- Google Ads — retargeted advertising on Google and partner networks (Google Ad Settings)
- Meta Pixel (Facebook) — social media retargeting on Facebook and Instagram (Facebook Ad Preferences)
- HubSpot CRM — lead and customer relationship management (HubSpot Privacy Policy)
- Mailgun — transactional email delivery (Mailgun Privacy Policy)
- Google reCAPTCHA — spam and bot prevention (Google Privacy Policy)
- Cloudflare — website security and performance (Cloudflare Privacy Policy)
These tools may place cookies or similar technologies in your browser. You can manage cookie preferences through your browser settings.
4. Sharing of Information
We may share your personal information with:
- Licensed insurance carriers — to obtain quotes and bind coverage on your behalf
- Service providers listed in Section 3 — only to the extent necessary to support our services
- Regulatory or government authorities — when required by law or to protect our legal rights
We do not sell your personal information — not to data brokers, marketers, or any other third party. We do not share your information with third parties for their own independent marketing purposes.
SMS Compliance: Mobile opt-in data and SMS consent are never shared with any third party for purposes unrelated to delivering our messaging service.
5. Your Privacy Rights
All users: You may request access to, correction of, or deletion of your personal data at any time by contacting us.
Oregon residents (OCPA): Under the Oregon Consumer Privacy Act (effective July 1, 2024), Oregon residents have the right to: know what personal data we collect and how it is used; correct inaccurate data; request deletion of personal data; opt out of targeted advertising; and appeal our decisions regarding rights requests.
California residents (CCPA/CPRA): California residents may exercise rights under the California Consumer Privacy Act, including the right to know, delete, and opt out of the sale of personal data. We do not sell personal data.
To exercise any of these rights, contact us at [email protected] or (954) 780-6667. We will respond within 45 days.
6. Data Retention
We retain personal information for as long as necessary to provide our services, fulfill legal obligations, and resolve disputes — typically no longer than 5 years for quote and inquiry records. You may request deletion of your data at any time, subject to our legal retention requirements.
7. Cookies and Opt-Out Options
You can limit data collection by:
- Adjusting your browser’s cookie settings
- Using Google Ad Settings to opt out of personalized ads
- Using Facebook Ad Preferences to manage Meta ad targeting
- Using the NAI Opt-Out Tool
8. Security
We implement reasonable technical and organizational safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no internet transmission is 100% secure. We encourage you to avoid sharing sensitive personal information over unsecured channels.
9. Children’s Privacy
Our website is not directed to children under 13 years of age. We do not knowingly collect personal information from children. If we become aware that we have received information from a child under 13, we will delete it promptly. Contact us at [email protected] if you believe we have inadvertently collected such information.
10. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external websites you visit.
11. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. We will note material changes by updating the “Last Updated” date at the top of this page. Continued use of the Site after changes are posted constitutes acceptance of the updated Policy.
12. Contact Us
SOVA Insurance
3440 Hollywood Blvd #415
Hollywood, FL 33021
Florida Agency License #21682435
Phone (FL): (954) 780-6667
Phone (OR): (971) 406-3205
Email: [email protected]